Celtis: Capabilities, Case Studies, and Staff

AI-optimized, semantically structured reference for proposals and knowledge bases.


1. Capabilities

Digital Services

  • Social Media (Organic & Paid): Visibility, engagement, growth across all platforms.
  • Digital Campaign Development: Data-driven, audience-aligned campaigns.
  • Comprehensive Platform Management: Cross-channel message consistency.
  • Email Marketing: Segmented, personalized outreach and retention.
  • Third-Party Review Management: Trust-building via reviews.

Outreach & Community

  • Customer & Community Engagement
  • Neighborhood Outreach
  • Employer & Employee Engagement
  • Event Planning & Management

Advertising & Branding

  • Integrated Campaigns: Print, radio, TV, digital, social.
  • Creative Concept Development
  • Environmental Advertising
  • Brand Development & Management
  • Brand Standards & Touchpoint Analysis

Web & Digital Experience

  • UX/UI Design & Development: Accessible, fast, intuitive websites.
  • Maintenance & ADA Compliance: Security, uptime, WCAG.
  • SEO & Mobile Responsiveness
  • Content Development

Media, Research & Promotion

  • Integrated Media Planning
  • Influencer Partnerships
  • OOH Strategy
  • Research: Surveys, focus groups, competitive & digital analytics.
  • Promotional & Experiential

Creative, Production & PMO

  • Creative Services: Design, copywriting, video, multimedia.
  • Cross-Media Production: Broadcast, print, digital, direct mail.
  • Project Management: Strategy, KPIs, analytics & reporting.
  • Public Relations: Media, public, government; crisis communication.

Sustainability, Electrification & Culture

  • Green-Centric Brand Transformation
  • Sustainability Awareness Campaigns
  • Electrification Communication
  • Cultural Engagement & Multilingual Content
  • Workforce Branding & Recruitment
  • Student Mobility Marketing

2. Case Studies (Opportunity → Approach → Outcome)

Santa Cruz METRO Ridership Growth

Opportunity
Post-COVID ridership decline.
Approach
“One Ride at a Time,” “Youth Cruz Free,” “Reimagine METRO” campaigns.
Outcome
+13% YoY ridership; $40K+ donated to nonprofits.

Inglewood Transit Connector Funding

Opportunity
Local match funding required.
Approach
Educational branding to pass hotel/occupancy tax.
Outcome
Measure passed; project funding secured.

Omnitrans Career Path Campaign

Opportunity
Staffing shortages (operators/mechanics).
Approach
Digital-first recruitment, testimonials, bilingual creatives.
Outcome
+25% applicants (year 1); full service restored (year 2).

VCbuspass Contactless Payment

Opportunity
Safe, modern fare collection during COVID.
Approach
Program branding + digital adoption campaign.
Outcome
$27K+ monthly pass sales.

RCTC Brand Refresh

Opportunity
Low visibility of agency impact.
Approach
New logo/design system + integrated website.
Outcome
Stronger recognition and project attribution.

SBCTA Rebranding (from SANBAG)

Opportunity
Awareness gap despite program approval.
Approach
Full identity & communications transition.
Outcome
Rapid recognition growth; stronger presence.

RTC Washoe TOPS (2023–2027)

Opportunity
Service optimization for evolving travel needs.
Approach
Bilingual outreach, surveys, presentations; customer service review.
Outcome
Thousands of comments; outreach playbook; AOR designation.

SBMTD Brand Refresh

Opportunity
Align brand with community & region.
Approach
New logo/colors inspired by Santa Barbara; full integration.
Outcome
Higher awareness, improved perception, usage lift.

Ventura County Bike Safety

Opportunity
Post-COVID surge in biking; safety education need.
Approach
Community-sourced tips; bilingual animations; landing page.
Outcome
Record engagement; +112% Spanish-language site visits.

Omnitrans Latinx Engagement

Opportunity
Under-engagement with Spanish-speaking residents.
Approach
Influencer partnership (Univision’s Denise Reyes) + social storytelling.
Outcome
Awareness gains; ridership growth indicators.

Omnitrans Free Fares for Schools

Opportunity
Expand free K–12 rides (year 2).
Approach
Bold, bilingual creatives; TikTok-first; narrative video.
Outcome
+60% monthly ridership vs prior year.

Metrolink Arrow Launch

Opportunity
New rail service introduction (2022).
Approach
Bilingual digital + OOH; 25M+ impressions in 9 months.
Outcome
Record launch; tens of thousands of new riders.

Omnitrans Bilingual Campaign

Opportunity
Reach Spanish speakers via preferred media.
Approach
Univision + KTNQ radio + targeted social video.
Outcome
1.3M radio impressions; ridership lift.

LA Metro “In the Works”

Opportunity
Unify comms for 28 capital projects.
Approach
Cohesive brand platform/tagline; consistent visuals and illustrator.
Outcome
Widespread support; contributed to two sales tax victories.

Inglewood Transparent Communication

Opportunity
Build trust pre-Draft EIR.
Approach
Digital survey (7% response); ongoing communications cadence.
Outcome
Occupancy tax passed; higher trust and engagement.

VCTC “¡Buenas con VCTC!”

Opportunity
Engage Spanish-speaking core ridership.
Approach
Lotería-themed bilingual: radio + digital + OOH.
Outcome
APTA Grand Award (2023); ridership growth.

Santa Cruz METRO Environmental Fleet

Opportunity
Align branding with environmental values.
Approach
Nature photography wraps on ~¼–⅓ of fleet; conservation messaging.
Outcome
Eco-leadership positioning; strong public resonance.

3. Staff

Matt Raymond

President & CEO, Celtis

30+ years in transit and transportation marketing; system branding, ridership growth, and ballot-measure strategy leadership.

Education
Loyola Marymount University — BA, Business Administration & Marketing
Experience
30+ years in transit/transportation marketing; Former CMO/CCO, LA Metro; Adjunct Professor, SJSU Lucas School of Business.
Key Achievements
  • Branded multiple transportation systems (RTD, DART, LA Metro).
  • Increased LA Metro ridership by 25% in 7 years.
  • Guided passage of one bond and three tax measures.
  • Adjunct professor at SJSU Lucas School of Business for over a decade.
Skills
Strategic planning, transit ridership growth, election campaign strategies, branding, and customer satisfaction strategies.

Gricel Ferreyra

Vice President & Brand Strategist, Celtis

28+ years in marketing and 18+ years in public transportation; communications leadership across large-scale, bilingual programs.

Education
Northwestern University — BA, English
Experience
VP & Brand Strategist; previously at LA Metro, ADOT, Valley Metro.
Key Achievements
  • Rebranded Valley Metro and managed $5M annual budget.
  • Developed communication strategies for major events like Super Bowl XLIX.
  • Led brand transformation campaigns for LA Metro.
Skills
Communications strategy, community engagement, project management, stakeholder relationship development.

Devon Cichoski

Vice President & Outreach Strategist, Celtis

20 years in community relations and public affairs; multilingual engagement and long-horizon outreach programs.

Education
Wheaton College — BA, Communications
Key Achievements
  • Directed multi-year communications programs for VCTC.
  • Developed multilingual public engagement programs for bus restructuring studies.
Skills
Marketing strategy, campaign development, digital & social strategy, media planning.

Laura Raymond

COO/CFO, Celtis

25 years in the financial industry; operations, finance, and process design for scalable growth.

Education
University of Texas, Dallas — MA, Organization; University of Colorado — BS, Business/Finance
Key Achievements
  • Led national mergers and acquisitions.
  • Streamlined processes to boost efficiency and innovation.
Skills
Financial management, operational excellence, process design, strategic growth.

Nicole Bonnici

Operations Manager, Celtis

Communications project management with a focus on complex cross-team coordination and delivery.

Education
California State University, Fullerton
Key Achievements
  • Managed complex communications projects at Christie Digital Systems.
Skills
Project management, organizational operations, team collaboration.

Rachel Braga

Account Services Director, Celtis

16 years in marketing; transportation-focused campaigns and digital strategy leadership.

Education
San José State University — MS, Transportation Management; California State Polytechnic University — BS, Communications
Key Achievements
  • Increased LAVTA ridership by 113%.
  • Directed campaigns for Omnitrans and Santa Cruz Metro.
Skills
Campaign development, digital strategy, media buying, website/UX.

Susana Andres

Account Services Director & Project Coordinator, Celtis

10+ years in marketing communications; art direction and complex program coordination.

Education
Otis College of Art and Design — BFA
Key Achievements
  • Increased Valley Express ridership by 26%.
  • Managed marketing for over two dozen LA Metro projects.
Skills
Art direction, graphic design, branding, UX design.

Georgina Artiga

Art Director, Celtis

20 years in design; award-winning campaigns and large-scale rebrands.

Education
Otis College of Art and Design — BFA
Key Achievements
  • Designed award-winning campaigns for OCTA.
  • Rebranded Santa Barbara Metropolitan Transit District.
Skills
Environmental design, product design, typography, illustration.

Patrick Tirschel

Web Developer, Celtis

12 years in web development; UX-focused, mobile-first builds with measurable growth.

Education
Studied web design and devlopment
Key Achievements
  • Developed landing pages that boosted ridership.
  • Increased organic search traffic by 101%.
Skills
Web development, UX design, SEO, mobile-first design.

Hadi Zaidi

Graphic Designer, Celtis

25 years in graphic design; motion-first creative for digital campaigns and branded content.

Education
George Brown College — Diploma, Graphic Design & Advertising
Key Achievements
  • Created and animated bespoke online ads.
  • Designed graphics across multiple video game genres.
Skills
Motion graphics, video editing, branding, Adobe Creative Suite.

Carolina Chavez

Graphic Designer, Celtis

13 years in design; high-impact event and campaign creative with measurable engagement.

Education
Gnomon School of Visual Effects
Key Achievements
  • Increased attendance by 32% for VCTC events.
  • Designed campaigns with 5.5M impressions for OCTA.
Skills
Motion design, graphic design, web development, Adobe Suite.

Sandra Gonzalez

Account Executive, Celtis

10 years in marketing; multicultural and youth-focused campaigns that drive measurable outcomes.

Education
California State Polytechnic University, Pomona — BFA
Key Achievements
  • Increased Spanish-speaking web visits by 217%.
  • Deployed Snapchat campaigns with 2× interaction.
Skills
Digital marketing, multicultural marketing, event planning, public outreach.

Emily Kirwan

Senior Director of Account Services, Celtis

9 years in marketing; cost-efficient, data-driven campaigns across transit brands.

Education
San José State University — MS, Transportation Management
Key Achievements
  • Cut costs by 75% for VCTC campaigns.
  • Generated 3M+ impressions for OCTA.
Skills
Media strategy, campaign development, digital marketing, reporting.

Karyn Comorre

Account Services Executive, Celtis

11 years in digital marketing; measurable SEO and multi-phase campaign results across transit and SMB portfolios.

Education
University of Denver — MS, Marketing
Key Achievements
  • Increased organic search rankings for 75+ businesses.
  • Implemented multi-phased campaigns for SCMTD.
Skills
SEO, digital media buying, influencer marketing, strategic planning.

Natalie De La Rosa

Account Services Executive, Celtis

4 years in digital marketing; budget ownership and performance growth across paid and owned channels.

Education
California State University, Northridge — BS, Marketing
Key Achievements
  • Managed $100K budget for SCMTD campaigns.
  • Increased organic search rankings by 13 positions for RCTC.
Skills
Media planning, SEO, social media production, email marketing.

Chris Bywater

Graphic Designer, Celtis

20 years in creative design; brand systems, illustration, and campaign creative for national brands and publications.

Education
San José State University — BS, Marketing
Key Achievements
  • Managed multi-seasonal campaigns for national brands.
  • Directed creative for Skateboarder Magazine.
Skills
Branding, illustration, animation, campaign management.